Transfer & Cancellation Policy

Transfer Policy after the Start of a Course*

A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee.  All credits for paid courses and seminars will expire one year after they are issued.

A 5% service fee is attached to any request to change payment from one credit card to another.

Cancellation and Refund Policy*

Crace, Inc. (d/b/a Dale Carnegie Training) will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.

Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.

If you attend all or part of a course, no refunds will be provided.

Attendance Policy:

Crace, Inc. (d/b/a Dale Carnegie Training) is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend 85% or more of the program sessions for a time phased program. For example if your program is 8 sessions over a period of weeks, you will need to attend 7 of 8 sessions to successfully complete the program. For 2 and 3 day programs you will need to attend 100% of the sessions to successfully complete.

Crace, Inc. (d/b/a Dale Carnegie Training) reserves the right to cancel any of its programs.

Criteria for awarding certificates of completion: 1. Payment of tuition. 2 Attendance and satisfactory participation: Dale Carnegie Course at least 7 of 8 sessions, Dale Carnegie Leadership Training for Managers at least 6 of 7 sessions; Dale Carnegie Sales Advantage at least 7 of 8 sessions; Dale Carnegie High Impact Presentations 2 of the 2 sessions conducted. 3. Declaration by your instructors as having made progress worthy of receiving a certificate of completion.

Terms and Conditions

1.  Any sessions that you miss may be made up with another class. If you move to another area, you may complete this training in any of the cities where the program is offered. Such make-up privileges expire one (1) year from the date of session one.

2.  Since you have reserved one place in a class of limited enrollment, failure to complete the program will not alter the tuition obligation.

3.  You may cancel this transaction by notifying us prior to the start of the program.  A refund will be made within forty-five days of being notified.