Igniting Workplace Enthusiasm

Friday, December 01, 2017

Attitudes for Services Workshop

Friday, December 01, 2017
05:00 PM - 06:30 PM

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Course Information

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. This complete experience is what can cause a customer to become a champion for an organization.

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.

At the completion of this module, participants will be able to:

• Assess Customer Service Attitudes to set goals for improvement

• Incorporate the Four Drivers of Customer Service to build customer relationships

• Apply Attitude Control Principles to manage their attitudes

• Use conversational language to keep the interaction low pressure


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601 W Mallon Ave
Spokane, Washington 99201
United States

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Who Should Attend

All sales professionals who want to reach new levels of success by mastering a relationship-based selling approach

13555 Bel-Red Road, Suite 208, Bellevue, WA 98005, US

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